Heinz Wittenbrink
21 February 2026
“As a marketing leader, you have a new AI strategy mandate: leverage your team’s prompting skills to build the hybrid human-agent teams that will ultimately evolve into a super-productive autonomous workforce. The era of the tool operator is ending… It’s the dawn of the agentic frontier.” (Palmer 2026)
“As a result, people more frequently seek conversations with real people online to validate what they believe and what to buy. Those interactions compound, influencing search results, AI answers, etc.”
“The AI agent is a powerful engine, but the human holds the brand’s steering wheel and brake. The human’s job is to ensure the AI’s output is on-brand, ethical and aligned with the company’s voice while keeping careful watch for AI hallucinations, aiming to prevent mishaps such as what happened with an Air Canada chatbot that misrepresented corporate policies.” (Bhadra 2025)