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@RahelaB @ellispratt And this is presentation from 2018: fldvglnuw6qrg3xz3k4myigkya--heinzwittenbrink-github-io.translate.goog/slides-cs-und-servicedesign/ I'm indebted to @jenmccutchen and @MikeAtherton. And you recommended "Orchestrating Experiences" to me.On twitter.com
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@RahelaB @ellispratt @jenmccutchen @MikeAtherton BTW: It may sound strange, but today I would define services and stakeholder in an "ecology-aware" way: translate.google.com/translate?sl=de&tl=en&u=https://wittenbrink.net/lostandfound/wir-sind-die-natur-die-sich-verteidigt-eine-devise-der-content-strategie/Permalink On twitter.com